How Can I Help? De-escalation in the Workplace
Due to popular demand, CALL is offering this additional workshop in early December. Sign up soon to save your place – seats are limited. As… Read More »How Can I Help? De-escalation in the Workplace
conflict resolution
How Can I Help? De-escalation in the Workplace
To foster connections, please register for the section serving your region or library type if possible. However, you may sign up for any available section… Read More »How Can I Help? De-escalation in the Workplace
How Can I Help? De-escalation in the Workplace
To foster connections, please register for the section serving your region or library type if possible. However, you may sign up for any available section… Read More »How Can I Help? De-escalation in the Workplace
How Can I Help? De-escalation in the Workplace
To foster connections, please register for the section serving your region or library type if possible. However, you may sign up for any available section… Read More »How Can I Help? De-escalation in the Workplace
Mastering Uncomfortable Conversations with Library Visitors
More people are showing up at libraries AOA, meaning Angry On Arrival. Maybe they didn’t want to wait in line to talk with a reference… Read More »Mastering Uncomfortable Conversations with Library Visitors
Communication is More Than Words
Register for this four-week online course. Tuesday, November 8 – Monday, December 5, 2022. Are you afraid to speak up because your idea may get… Read More »Communication is More Than Words
Cultivating Civility, Resilience, and Reflection in the Library Workplace
Monday, September 26 – Monday, October 24, 2022 | Four-week online course. Do you find yourself in a toxic or dysfunctional library work environment? Are… Read More »Cultivating Civility, Resilience, and Reflection in the Library Workplace
The Gentle Art of Persuasion – Group 3
This class is now full. Please let us know if you’d like CALL to provide more long-form courses on deescalation tactics. “By diffusing a possible… Read More »The Gentle Art of Persuasion – Group 3
The Gentle Art of Persuasion – Group 4
This class is now full. Please let us know if you’d like CALL to provide more long-form courses on deescalation tactics. “By diffusing a possible… Read More »The Gentle Art of Persuasion – Group 4
Communication and Conflict: “Can’t We All Just Get Along?”
Register for this one-hour webinar. (A recording will be available under the CALL Academy People Connect Institute category one week after delivery) Through this program, we will… Read More »Communication and Conflict: “Can’t We All Just Get Along?”