How Can I Help? De-escalation in the Workplace

Due to popular demand, CALL is offering this additional workshop in early December. Sign up soon to save your place – seats are limited. 

As observations of escalated behaviors have increased, library staff need fresh tools for realistic expectations, healthy boundaries, and authentic connection. In this highly interactive workshop, we look at the crucial role of purpose, keys to prevent power struggles, and what to do when you need to exit an interaction.  This workshop focuses on escalation prevention, and mental health for library staff and patrons.  This workshop does not address conflict that includes physical violence, but rather the cumulative weight of increased patron anger, outbursts, and anxiety.

Presented by :: Karin Peabody

Karin Peabody is a small business owner in the Seattle area. Her company, Dynamic Teaming, specializes in helping teams navigate the challenges of change, collaboration, and clear communication. Karin is passionate about helping leaders cultivate healthy workplace culture and uses her background as a StrengthsFinder Coach as a toolbox for building strong teams. Find more information at DynamicTeaming.com

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