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How Can I Help? De-escalation in the Workplace
Tuesday, November 15, 2022 @ 9:00 am - 12:00 pm
To foster connections, please register for the section serving your region or library type if possible. However, you may sign up for any available section that fits your schedule.
Section served in this workshop:
Urban and Southern California Library Cooperative and Serra
As observations of escalated behaviors have increased, library staff need fresh tools for realistic expectations, healthy boundaries, and authentic connection. In this highly interactive workshop, we look at the crucial role of purpose, keys to prevent power struggles, and what to do when you need to exit an interaction. This workshop focuses on escalation prevention, and mental health for library staff and patrons. This workshop does not address conflict that includes physical violence, but rather the cumulative weight of increased patron anger, outbursts, and anxiety.
Presented by :: Karin Peabody
Karin Peabody is a small business owner in the Seattle area. Her company, Dynamic Teaming, specializes in helping teams navigate the challenges of change, collaboration, and clear communication. Karin is passionate about helping leaders cultivate healthy workplace culture and uses her background as a StrengthsFinder Coach as a toolbox for building strong teams. Find more information at DynamicTeaming.com